FAQs - Frequently Asked, Lovingly Answered

1. Where is my order?

Once your order is placed, we begin the careful process of preparing your handmade items for dispatch—this usually takes 1–7 business days (excluding weekends & holidays).

📦 At checkout, you’ll see estimated delivery times based on the shipping method you select (Standard, Express, etc.), so you’ll know exactly what to expect before completing your purchase.

📬 As soon as your package ships, you’ll receive a confirmation email with tracking details—so you can follow every step of its journey to your doorstep.

If it’s been more than a week since your order or you haven’t received tracking info, please contact us at support@deosco.com. We’ll personally look into it and make sure your ritual arrives safely.

2. Do you offer Free Shipping?

Yes — we’re happy to offer FREE standard shipping on all U.S. orders over $60. It’s our way of thanking you for bringing the essence of ancient Greek artistry into your home. Orders under $60 will still ship quickly, with the exact cost calculated at checkout based on your location and preferred shipping method.

For more details about delivery times, international shipping, and express options, please visit our Shipping & Delivery page.

3. What is your return policy?

Due to the bespoke, handmade nature of our products, we do not accept returns, but your satisfaction is paramount. If your order arrives damaged, incomplete, or incorrect, please contact us within 15 days of delivery at support@deosco.com, and we’ll promptly make it right—with either a replacement or a refund.

For full details, please visit our Refunds & Returns page.

4. Which payment methods do you accept?

We accept PayPal, all major credit cards, Google Pay, and Shop Pay for your convenience. Every transaction is processed through ultra-secure, encrypted systems, so you can shop with total confidence.

5. Are your products gluten free?

Yes. Every Deos Co. creation is 100% gluten free, crafted with pure botanical oils, clays, and herbs. We never use wheat, barley, or any gluten-derived ingredients—so you can indulge in our soaps with complete peace of mind.

6. Can your natural olive oil soap be used on babies?

Yes—with care. All of our soaps are handcrafted with pure, botanical ingredients and are free from harsh chemicals, making them gentle on delicate skin.
Many parents love using our unscented or lightly scented bars for their little ones.

For the littlest ones, we especially recommend Athena’s Essence, our 100% pure, unscented olive‑oil bar. Made with just two ingredients—organic, cold‑pressed Greek olive oil and sodium hydroxide—it’s the mildest, most nourishing option for newborns and babies. As always, it’s wise to do a small patch test and avoid contact with eyes.

7. How much olive oil is in each bar of soap?

Every Deos Co. bar is crafted with a generous dose of pure olive oil—ranging from 30% to 100% depending on the soap. Our formulas are inspired by Ancient Greek traditions, where olive oil was revered for its nourishing and moisturizing qualities.

We source only the finest organic, cold-pressed olive oil from the sun-drenched groves of Kyllini in the Peloponnese, a region celebrated since antiquity for producing Greece’s most exquisite oils. This golden elixir is the heart of every bar, infusing your skin with the richness of Mediterranean beauty rituals.

8. How are your bars of soap measured?

Each bar is carefully weighed at the time of cutting to ensure it meets our standard minimum weight of 4.5 ounces. As the soap cures, it naturally loses some moisture, which may result in a slightly lighter bar by the time it reaches you—but this is actually a benefit.

The natural curing process creates a harder, longer-lasting bar with a richer, creamier lather, giving you more value and enjoyment with every use.

9. Which of your soaps are best for acne-prone skin?

We offer several gentle yet effective options that cater to acne-prone or blemish-prone complexions:

Hellenic Harmony

Crafted with olive oil, coconut oil, aloe vera, and alkanet, this soap is antibacterial, soothing, and non-comedogenic, helping to calm irritation and support clearer skin.

🌿 Elysian Glow

Featuring spirulina, avocado, and natural oils, this brightening bar is moisturizing, detoxifying, and anti-inflammatory, with spirulina’s antioxidants helping to reduce redness and fight acne.

🖤 Aetheria Glow

Packed with activated charcoal, olive oil, shea and cocoa butters, this deep-cleaning bar unclogs pores, detoxifies, and balances excess oil, making it ideal for acne-prone skin.

10. Where can I find your products in stores?

For now, our products are available exclusively through our official online boutique at deosco.com. However, we’re excited to share that our first physical store is coming soon—a space where you can experience the essence of Deos Co. in person. Stay tuned!

11. Do you offer wholesale opportunities?

Yes, we’d be delighted to explore wholesale partnerships. Please reach out to us at info@deosco.com to discuss how we can bring the essence of Deos Co. to your store or boutique.

12. How do I earn commission with your Affiliate Program?

As a Deos Co. affiliate, you’ll earn a commission on every purchase made through your unique referral link. Simply share your link with friends, family, or your audience and watch your earnings grow as they discover our Ancient Greek-inspired creations.

✨ Ready to join? Sign up here and start earning today.

13. Did my package come from Indiana?

Yes—every Deos Co. package is carefully prepared and shipped from our studio in Crown Point, Indiana, where each product is handcrafted with care.

14. Do you offer Pre-Orders?

Yes — and our pre-orders are something truly special. At DEOS Co., every bar of soap is hand-poured in small, artisanal batches, using only the finest natural and organic ingredients. Because luxury takes time, some of our most sought-after creations are available on a pre-order basis.

🌿 For Signature Soaps (like our beloved Nardus Bliss):

Each bar is crafted exclusively for you. Pre-orders ensure that your soap is freshly made and shipped within 21 days or sooner. Reserving in advance guarantees availability of these in-demand treasures.

🎃 For Limited & Seasonal Editions (like Persephone’s Harvest):

Our special releases are offered in very limited quantities. Pre-ordering secures your piece of the collection, with all orders shipping on the official release day. Once they sell out, they’re gone — forever part of DEOS Co. history.

✨ When you pre-order, you’re not just buying a soap — you’re reserving a handcrafted experience, made with patience, precision, and intention.